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General Information

Interested in ordering from us? Here's some general information that you may need to know.


Art Charges: If retouching, color separation, creation of artwork or line drawings are needed, art charges will apply, billed at $50.00 (G) per hour.


Guidelines: Art must be compatible with Mac OS 10.5.4 and provided in vector format with fonts outlined (converted to curves) --AI, EPS or PDF Illustrator CS4 (preferred). Art should be created as black & white or spot color only -- not CMYK or RGB.


An alternative is PhotoShop CS4 files, black & white mode only (no CMYK or RGB). These files should be provided in TIFF format at full size and 600+ dpi resolution. Do not send low resolution JPEG or GIF files.


Call for prior approval of other formats if these guidelines are impossible to meet. If the submitted art does not comply with these guidelines your order could be delayed and/or subject to additional art charges.


Color printouts, business cards, faxes, images from web sites or other low resolution files are not acceptable as artwork for reproduction. Halftones between 20% -70% are acceptable and will be screened at 55dpi.


Submission: Art may be submitted by email or delivery. The email address for art is Be sure to include your company name and P.O. number in the subject line of the email. We reserve the right to size and position art if instructions are not provided. Listed imprint areas are subject to change.


Size and Position: Your purchase order must clearly specify if artwork is to be printed on one side, two sides, opposite handle, or wrap around. Your order must also clearly state if the artwork is the exact size, or if it needs to be enlarged or reduced.



PMS Color Matching: The PMS color match charge is $50.00(G) per color. PMS color matches are not available in lead-free, stainless or acrylic inks. There is an absolute order minimum on color matching of 144 pieces. Exact color matches cannot be guaranteed due to the chemical nature and high firing temperature required of ceramic and PMS colors such as rhodamine red, rubine red, hot pink, cyan, magenta, and bright purple cannot be achieved. When recommend a PMS color match we recumbent a pre-production sample to assure satisfaction.


Standard Ceramic Inks: 468 Beige, Black, 302 Spruce Blue, 279 Columbia Blue, 549 Slate Blue, Reflex Blue, 293 Royal Blue, 280 Blue, 281 Navy Blue, 490 Chocolate Brown, 124 Ceramic Gold, 423 Light Gray, 430 Gray, 431 Dark Gray, 3435 Green, 357 Forest Green, 362 Grass Green, 343 Hunter Green, Iridescent Blue, Iridescent Copper, Iridescent Gold, Iridescent Green, Iridescent Silver, 356 Kelly Green, 202 Maroon, 165 Orange, 184 Pink, 269 Purple, 485 Fire Engine Red, 160 Rust, Satin Frost, 465 Tan, 326 Lt. Teal, 329 Dk. Teal, 249 Violet, White, 116 Yellow.

Orders will be acknowledged by fax or email. Acknowledgements should be reviewed carefully for accuracy. Notify the factory immediately of any discrepancies.


Cancellations: Cancellations can be phoned in, but must be confirmed by fax or email. Costs incurred prior to cancellation will be billed and payable.


Credit Terms: Net 30 days with approved credit. 1.5% interest will be charged on balances over 30days. (18% APR)


Prices Subject to Change: Prices are subject to change without notice. Check sales order acknowledgement to confirm current pricing.


Proofs: Paper proofs are provided via email at no charge on all new purchase orders-- please provide an email address on your order. Proofs can be faxed or mailed upon request. The proof must be approved by fax or email and returned before production can be scheduled. You are responsible for the final product based on the approved proof.


Note: Customer requested changes to the order after proof approval will be billed at $47.25(G) per hour.


Repeat Order: Screen charges are not charged on exact repeat orders placed within 24 months of the initial order of 144. Re-orders after 24 months may require a new artwork and screen charges.


Returns: Returns must be requested within 30 days of receipt of order and will not be accepted without a return authorization number.


Submission: Orders may be submitted by email, fax or delivery. The email address for orders is Be sure to include your company name and P.O. number in the subject line of the email. Provide all order details including product and imprint colors, and an in hands date if applicable. All attacked art files must be in an AI or EPS file to open in illistrator.

Individual Boxes:
Individual boxes are available for some products. Call Customer Service for price and availability.


Inserts: The factory will insert business cards or other printed material (within reason) into mugs and glassware prior to shipping. The charge for insertion is $0.10(G) each. For candy, coffee and other bulk or non-standard items contact Customer Services for approval and pricing.


Standard Packaging: We pack and ship bulk in full case increments. Orders will automatically be rounded up to the next full case. Refer to product pages for case packs and weights. If partial cases are requested a "broken case charge" of $10.00(g) per case will apply. Cases may be packed in master cartons for protection and efficiency. If so, a "master carton charge" of $7.50(G) per carton will be added to the freight.


Random/Blank Samples: Random samples are available in reasonable quantities at no charge. Freight is not included. Sample requests should be made by fax or e-mail and include a 3rd party account on which to bill the freight. Samples will ship standard ground unless otherwise specified.


Speculative & Pre-Production Samples: Available at a cost of $30.00(G) per color plus applicable screen, art, color match or other production charges. The $30.00 speculative sample charge will be credited if it results in an order of 144 pieces or more.

All shipments are F.O.B Factory: St. Paul, Minnesota.


C.O.D Shipping: Not Available.


California Destination: Certain ceramic or glass items sold or shipped to the State of California require a warning under California statute-- the Safe Drinking Water and Toxic Enforcement Act of 1986, also known as "Proposition 65." It is the distributor's responsibility to notify us if an order has a California destination, whether shipping direct or through a fulfillment house. For additional information on Prop. 65, go to


Drop Shipments: All drop shipments must be made in full case increments. A drop ship charge of $10.00(G) per location will apply.


Freight Charges: Freight is normally prepaid and billed. Timberline Designs will bill any additional freight charges and costs incurred after invoicing such as inside/residential delivery, address corrections, etc. Distributors should note any special delivery instructions on their purchase order. Freight estimates, when requested, are provided as a service-- we cannot guarantee freight rates or final shipping costs.


Freight Claims: All merchandise leaving our plant is inspected and signed for by the carrier as being in good condition. Title to the merchandise passes to the buyer upon release to the carrier. We do not guarantee on-time delivery or condition of goods due to shipping. Freight claims must be filed within 15 days of receipt of merchandise. If a claim is filed, the recipient must maintain possession of the goods and all packaging for possible inspection by the carrier. If you ship via your own carrier/shipping account, you are responsible for filing any claim with the shipper. Deductions from your invoice for breakage or shortage are not authorized without prior approval. Contact Customer Service. Minimum quantity to replace breakage is 36 pieces.


Motor Freight: Unless specified otherwise, orders of 125 lbs. or more will be shipped via truck. If specified to ship via UPS, FedEx or USPS, repacking will be required at a cost of $7.50(G) per master carton added to the freight total.


Palletizing: Large orders may be palletized for protection and ease of handling. Orders requiring pallet and shrink wrap will be billed $10.00(G) per pallet.


Parcel Post: Shipping by parcel is not recommended. If required, a $30.00(G) charge per order will apply, plus a $7.50(G) repacking charge per master carton. Tracking is not available and parcel post shipments must be insured in order for a breakage claim to be filed.


Split Shipments: When a split shipment is requested, the total order will be invoiced with the first shipment, and the balance of the order must ship within 60 days.


Color Change: The charge to change the imprint color on the same item within an order is $20.00(G). To change from ceramic ink to metallic ink, or vice versa, the charge is $50.00(G). There is an absolute order minimum on color changes of 72 pieces.


Copy Change: The charge to make a partial change of copy within an order is $30.00(G) for each change. There is an absolute order minimum on copy changes of 72 pieces.


Decals: Should tight registration require the use of a decal, an additional charge and additional production time will be required. Decal orders are subject to an overrun/underrun of up to 10%. Artwork must be submitted for review and specifications. There is an absolute order minimum on decal imprints of 144 pieces.


Imprint Area: The imprint area is specified on each product page. The imprint of standard non-metallic colors can cover 1 side, 2 sides or a wrap at no additional cost. Unless specified otherwise on the purchase order, we will print one side on side 1 as the factory standard.


Multi-Color Imprints: When imprinting 2 or more colors there is an acceptable tolerance in registration of approximately 1/16" from the left to right. Multi-colored imprinting is not available on all items. Contact Customer Service for details.


Production Time: Normal production time is ten business days. Production time begins after credit release and proof approval.


Rush Service: 3-Day rush service is available when possible-- Contact Customer service for approval. Rush service is limited to 1 standard color imprint and available stock. The cost for 3-Day rush is a 15% surcharge on total invoice with a $30.00 min.


Screen Charge: The screen charge is $37.50(G) per color for new orders. There is no screen charge for repeat orders. There is no screen charge for the first color.


Overruns/Underruns: For quality control purposes, each order is subject to a billable over/under of plus of minus 5% on one color orders, and plus or minus 10% on multi-color orders. Every attempt is made to ship the exact quantity ordered.

F.D.A. Restrictions:
Timberline Designs adhere to FDA guidelines limiting imprinting to an area 3/4" below the lip line.


Logos & Trademarks: Pictures and logos in this catalog are shown to illustrate the basic products and imprinting, and may be subject to trademark or copywrite. They do not imply availability to purchase or use, nor an endorsement of Timberline Designs by any company, organization or individual.


Product Specifications: Due to the characteristics of ceramic ware, small blemishes are considered acceptable in the industry and are not considered defects. The color of coffee mugs and ceramics may also vary within an order. We cannot guarantee that reorders will be of the same color shade as a previous order or spec sample. These variances in the color of glazes within an order are also considered acceptable by the ceramic industry and should not be considered defective merchandise. Product origin, price, sizes, specifications, weights and color hue on ceramics are subject to change without notice.


Vitrified China: Ceramic ware is considered "vitrified" if it will absorb less than 0.2 percent of its own weight when boiled in water for five hours and soaked for an additional 19 hours. These items are ideal for restaurant use.


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